Shipping Policy

Last updated: 24 August 2026

Thank you for shopping with Garments Archive. We aim to ensure that every order reaches you safely, securely and as quickly as possible.

1. Delivery Areas

We currently offer delivery throughout South Africa and internationally.

Orders are delivered to the address provided during checkout. Please ensure that your delivery information, including your full address, contact number and postal code, is correct before completing your purchase.

2. Order Processing

Orders are generally processed within 1 to 3 business days after payment has been successfully received.

Orders placed over weekends or public holidays will begin processing on the next business day.

During product launches, promotions, sales or periods of high order volume, processing may take slightly longer. If there is an unexpected delay, we will communicate this to you as soon as reasonably possible.

3. Delivery Times

Once your order has been dispatched, estimated delivery times are:

Major cities and metropolitan areas: 2 to 5 business days

Regional and outlying areas: 3 to 7 business days

International delivery times may vary depending on the destination country, courier service and customs processing.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, public holidays, weather and customs procedures.

4. Shipping Fees

Shipping fees are calculated at checkout based on your delivery address, destination and available shipping option.

From time to time, Garments Archive may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website.

5. International Shipping

Garments Archive offers international shipping.

International customers are responsible for any applicable customs duties, import taxes, clearance fees or other charges imposed by the destination country.

These charges are determined by the relevant authorities in the destination country and are not included in the product or shipping price unless specifically stated at checkout.

Customers are responsible for ensuring that the items ordered can legally be imported into their destination country.

6. Order Tracking

Once your order has been dispatched, you will receive an order or shipping confirmation containing tracking information where available.

Please allow some time for tracking information to become active after your order has been collected by the courier.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an order is returned to Garments Archive because an incorrect or incomplete address was provided, additional delivery charges may apply before the order can be resent.

Please contact us as soon as possible if you realise that you have entered incorrect delivery information.

8. Delayed or Lost Orders

While we work with trusted delivery partners, delays can occasionally occur.

If your order has not arrived within the estimated delivery period, please contact us with your order number so that we can investigate the delivery with the courier.

If an order is confirmed as lost while in transit, Garments Archive will work with the courier to resolve the matter and provide an appropriate solution in accordance with applicable law.

9. Damaged Packages

If your package appears to have been damaged during delivery, please contact us as soon as possible after receiving your order.

We may request photographs of the packaging and affected garment to help us assess the issue and determine the appropriate next steps.

10. Contact Us

For any questions regarding shipping or your order, you can contact Garments Archive through:

Phone: +27 63 116 0300
Email: admin@garmentsarchive.co.za

Garments Archive PTY (Ltd)
31 Brickfield Road
Cape Town
Western Cape
7935
South Africa

11. Policy Updates

Garments Archive reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page with the updated date.